TECO-Westinghouse Motor Company is committed to serving the needs of our customers BETTER THAN ANYONE ELSE by providing products and services that meet requirements, are delivered on time, and are priced to provide superior value. This is achieved through excellence in everything we do. Each task is performed in exact conformance to requirements, and precise processes and systems assure error-free performance in every activity of the business. Our focus is to exceed customer expectations.
The products that we supply to the world's industries are manufactured in total conformance to customer requirements and to our own meticulous quality standards. New products that are developed meet or exceed identified market requirements. However, this Quality Policy is not limited to the product itself. Technical and administrative practices also conform exactly with approved procedures. QUALITY IS THE CORE VALUE OF OUR BUSINESS.
The management team of each Staff Department is visibly committed to and personally involved in the quality improvement process by establishing quality objectives and periodically reviewing these objectives for continuing suitability. The management team assures that requirements are stated clearly and completely, and that they describe exactly what is needed. They also provide the necessary training and equipment, establish measurable guidelines, and define priorities for continual quality improvement.
Quality excellence also depends on personal job performance. Each employee recognizes the specific product or service that is being supplied to the next person in the process - the internal customer - and, every time, strives for exact conformance to that customer's quality requirements. We will not knowingly settle for less than exact conformance in anything we do. We will insist that action be taken to correct system deficiencies which keep us from meeting these strict performance measures; and we will eagerly make use of new tools provided for continual quality improvement.
Patrick M. Rogers
TECO-Westinghouse Motor Company