Career Opportunities: Field Service Tech

Position Title

Field Service Tech

Round Rock, TX, US

Train and gain product knowledge to provide installation, start-up commissioning, troubleshooting, repair and training services in the field on high power, medium voltage variable speed drives and custom built motors

The position requires approximately 50% travel domestically with some possible international travel.

POSITION DUTIES

• Review the specific medium voltage drive design for individual projects and understand the field service scope for a smooth transition to the start-up and commissioning phase.
• Conducts commissioning and field testing of medium voltage drives.
• Assist Lead Technician in providing guidance, support and training to customer site personnel related to the use, operation and repair of medium voltage drives.
• Reviews associated design documents, materials, processes, test requirements and repair plans.
• Troubleshoots, repairs and inspects medium voltage drives and associated equipment.
• Reviews product event logs to identify faults. Uses the log information to identify and propose corrective actions and product improvements and check product performance.
• Maintains documentation and service reports.
• Composes professional and accurate field service trip reports for submission to customers.
• Supports the Lead Technician in conducting on-site training related to the proper maintenance, operation and storage medium voltage drives.
• Participates as a supporting technical advisor at customer locations during field projects.
• Gives technical guidance to customers about installation, troubleshooting and repairs.
• Complies with TECO-Westinghouse and customer’s work safety practices at all times.
• Complies with applicable Company policies concerning maintaining a drug free workplace.
• Complies with all Company policies, including adherence to Company ISO 9001 Standards, the Company Affirmative Action Plan and Company Safety procedures.
• Incorporates the Standards of Excellence as outlined by TECO-Westinghouse (Pride, Desire, Teamwork, Attention to Detail, & Follow-through) into daily activities in order to create a Total Quality environment through personal commitment to excellence.
• Any additional duties and responsibilities as required or assigned.

EDUCATION AND EXPERIENCE

• One or more years of related electrical power distribution equipment experience or associate degree related to Electrical Power and Control Systems.
• Familiar with using test equipment such as scopes, meters, sensors, etc. and taking measurements with instrumentation in the field.
• Knowledge of PLC’s, fiber optics, industrial control systems and protective relays a plus.
• Ability to read schematics, wiring diagrams, ladder networks and manufacturing drawings.
• Familiar with best practices for working with electronics in the field.
• Exceptional troubleshooting, root cause analysis and problem solving skill.
• Excellent verbal and written communication.
• Above-average people skills for effectively interacting with customers.
• Ability to respond to inquiries from customers.
• Ability to work independently and/or with minimum direction.
• Ability to think creatively and provide a solution during troubleshooting situations.

MANAGEMENT DISCLAIMER

TECO-Westinghouse’s (TECO-Westinghouse) Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or TECO-Westinghouse may terminate employment at any time, for any reason.