Career Opportunities: Engineering Service Manager

Position Title

Engineering Service Manager

Active – FULL TIME REGULAR

Round Rock, TX, US

POSITION SUMMARY

The Engineering Service Manager is responsible for leading the team designing synchronous and DC machines, providing timely documentation and support to manufacturing and testing, and input to negotiations of new contracts. Drives product cost reduction, standardization, process improvement, and engineering productivity. Leads the service engineering team that is responsible for evaluating repair needs and developing repair plans for electric machines, supporting production, testing and field service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage order and project execution ensuring timely completion while meeting or exceeding product quality and performance expectations.
• Coordinate the preparation of technical proposals, outline drawings, customer documentation, and electrical and mechanical design including manufacturing drawings and bill-of-materials for synchronous and DC machines.
• Coordinate the preparation of drawings, repair instructions, customer reports and other relevant documentation required for service orders.
• Drive process improvement initiatives.
• Facilitate and conduct design reviews.
• Interface with internal and external customers to clarify specifications and expectations, prepare and present technical reports and provide technical advice.
• Develop and execute or make recommendations to management on projects for product improvement. Make recommendations as to develop new products/services to meet market trends and assist in the creation of future design strategies.
• Establish performance, cost reduction and productivity goals for the department and create KPIs to support those goals.
• Monitor and manage department performance to ensure achievement of KPIs. Regularly provide reports covering department performance and KPI achievement status.
• Monitor and administer team performance, morale and engagement. Continuously identify training needs and develop training plans to enhance personnel capabilities, skills and performance. This also includes hiring, terminating, preparing and conducting of performance evaluations, as well as, providing performance related feedback including disciplinary actions as required.
• Engage and provide technical support to Company’s projects aiming at cost reduction and productivity improvement.
• Plan and perform engineering duties on new or varied problems where only general objectives are stated and where no previous design or development data exists.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in Mechanical or Electrical Engineering (required), master’s degree (preferred).
• Minimum of 10 years related experience and/or equivalent combination of education and training.
• A minimum of five years previous experience managing complex projects and engineering staff is required.
• Experience with medium and high voltage rotating machines is desirable.
• Three to five years using applicable industry standards.
• Proven track record of successfully launching new products.
• Experience using CAD, PLM and ERP systems.
• Must be a US person due to work on government contracts.

MANAGEMENT DISCLAIMER

TECO-Westinghouse Motor Company’s (TWMC) Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or TWMC may terminate employment at any time, for any reason.