Career Opportunities: Motor Field Service Specialist

Position Title

Motor Field Service Specialist

Round Rock, TX, US

Provide start-up, troubleshooting, repair and training services in the field on large custom built Induction, Wound Rotor, Synchronous, and DC motors manufactured or repaired by TWMC. Field Service Technician may provide motor repair and/or motor service depending on the scope of the project and the need of the region. Responsible for the planning, execution, and project management of assigned field service projects which includes direct communication with the customer regarding the technical repair recommendations.

The position requires approximately up to 85% travel, including up to 10% international travel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Successfully complete customer site specific requirements for contractors including background check, drug & alcohol testing and safety training and testing.

• Compose and conduct job hazard analysis and pre-job briefs.
• Develop and implement plans for start-up and commissioning machines manufactured or repaired by TECO-Westinghouse.
• Conduct on-site training related to the proper maintenance, operation and storage of TECO-Westinghouse motors.
• Compose professional and accurate field service trip reports for submission to customers.
• Compose and conduct technical training presentations for customers related to motor installation, startup, commissioning, and predictive/preventative maintenance activities.
• Support field sales representatives with customers by providing strong technical proficiency during the sales cycle.
• Collaborate with the field sales representatives to develop and grow TECO-Westinghouse Service business for repair, field service components and renewal parts.
• Participate as the primary technical advisor at customer locations during field projects.
• Identify, troubleshoot and resolve field problems through coordination of appropriate TECO-Westinghouse personnel, outside organizations and the customer’s technical team.
• Identify and recommend equipment/services that offers increased reliability and value to the customer.
• Request parts, tools, test equipment, and PPE required for assigned projects. Coordinate with the appropriate TECO-Westinghouse department to have them shipped to the job site.
• Monitor the work scope and control costs of field work performed. Communicate any additional or expanded scope of work to the Service inside sales team for commercial evaluation.
• Coordinate and communicate with factory operations on repairs or other corrective actions required at factory in Round Rock.
• Participate as technical advisor to the Service BU during commercial negotiations with the customer.
• Provide technical support to internal and external customers as assigned.
• Give technical guidance to customers on the feasibility of making repairs in field or shop.

EDUCATION AND EXPERIENCE

Associate degree or equivalent from an accredited college or technical school and five years of related motor manufacturing or repair experience involving large custom built Induction, Wound Rotor, DC, and Synchronous machines. A minimum of 5 years of experience related to startup, operation, and troubleshooting of exciter control systems, liquid rheostats starters and forced lubrication systems is preferred.

MANAGEMENT DISCLAIMER

TECO-Westinghouse’s (TECO-Westinghouse) Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or TECO-Westinghouse may terminate employment at any time, for any reason.